Shipping Policy

Last updated: March 30, 2026

Lumani Impact is a digital products store. This means that the products sold on our website are delivered electronically and do not require traditional physical shipping unless a product page expressly states otherwise.

1. Delivery Method

Our standard delivery method is:

• Instant Digital Delivery – access is typically provided on the order confirmation page after successful payment, and a confirmation email may also be sent with download or access information.

2. Delivery Time

In most cases, digital products are made available immediately after payment is approved. However, delivery may occasionally be delayed due to:

• payment authorization or anti-fraud checks;
• temporary technical issues on the website or checkout system;
• email provider delays or spam filtering;
• incorrect email information entered during checkout.

If you do not receive access within a reasonable time, please contact us at contact@lumani-impactt.site.

3. Delivery Cost

No physical shipping charge applies to standard digital delivery unless a specific product listing clearly states otherwise. Any applicable fees will be shown at checkout before you complete your purchase.

4. Geographic Availability

Because our products are delivered digitally, they may generally be purchased from multiple locations, subject to payment availability, local legal restrictions, website availability, and any product-specific limitations that may apply.

5. Customer Responsibilities

To ensure prompt delivery, you are responsible for:

• providing a valid and correctly typed email address at checkout;
• checking your spam, junk, promotions, or filtered mail folders;
• using a compatible device, browser, PDF reader, or software where required;
• ensuring your internet connection and storage capacity are sufficient to access the file.

6. Failed or Delayed Delivery

If your digital product does not arrive or you cannot access it, please contact us with your order number and the email used for purchase. We may re-send the access email, provide an alternative access method, or assist with troubleshooting.

7. No Physical Shipment by Default

Unless a product page specifically states that a physical product is being sold, no parcel, tracked shipment, customs process, or postal delivery applies to your order. References to "shipping" on this page are intended to describe digital fulfillment only.

8. Technical Problems

We are not responsible for delays or access issues caused by your device settings, outdated software, network restrictions, storage limitations, firewall settings, or email filtering systems outside our control. However, we will make reasonable efforts to help you access your purchase.

9. Support

Our typical support response time is 1–2 business days. We aim to respond as quickly as possible to delivery-related issues.

10. Contact

For delivery or access support, please contact:

Lumani Impact
Operated by SECURE PAYMENT LTD
Email: contact@lumani-impactt.site
Phone: +44 (0)370 524 4622
Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA